Privacy

This Privacy Notice (the “Notice”) describes the information that ICL Growing Solutions, including its affiliates in its corporate group of companies (collectively “ICL”, “we”, “us”, “our”) collects and processes from users of the ICL Website available at www.icl-growingsolutions.com (the “Website”).It also describes our practices for collecting, using, maintaining and processing your information, and the rights and options available to you with respect to the personal data we process via the Website.

Our contact details:

Everris International B.V.

Nijverheidsweg 1-5

6422PD Heerlen

The Netherlands

Telephone: +31 418 655 700

Email: info@iclsf.com

For questions related to data privacy you can contact us at DataPrivacy@icl-group.com.

Personal data collected

We process information you provide us when you submit an inquiry through our Website, by email or through another contact channel.

You can submit an inquiry through our online contact form or by calling, emailing or writing to us. We will collect the information you provide in the inquiry, which typically includes your name, email address, phone number, company, country, and the text of your message. We refer to this as “Inquiry Information”. The mandatory fields for completion of our online contact-us forms will be marked as such.

We process your contact information when you register to receive our newsletters and other marketing communications.

Where you explicitly consented to it, we will collect and process your contact information in order to send you our newsletters and other updates regarding ICL. We refer to this as “Contact Information”.

You do not have a legal obligation to provide us with the abovementioned information; however, if you choose not to provide this information we may not be able to respond to your inquiry or send you news and updates regarding ICL.

We also collect analytics information about your use of the Website.

When you use the Website, we record and collect certain information about your interactions with the Website, including the IP address from which you access the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website. We refer to this as “Analytics Information”.

We process certain information when you use the chatbot on our Website.

The Website features a chatbot that allows you to ask questions about the content of the Website. When you interact with the chatbot, we automatically collect your IP address and browser session data, which are necessary to operate the chatbot. No additional personal data is collected unless you voluntarily provide it during the conversation (for example, by including your name or contact details in a message). Chatbot transcripts are retained for up to six months for quality assurance, security, analytics, and service improvement purposes, after which they are deleted. We refer to this as “Chatbot Information”.

We do not intentionally process sensitive personal information through our website.

We do not request or require you to provide sensitive personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health information, or similar categories) through the Website. If you voluntarily include sensitive personal data in an inquiry, chatbot conversation, or other communication, we will process it solely for the purpose of responding to your communication. We encourage you not to share sensitive personal data with us unless it is necessary for your inquiry.

How your personal data is used

To respond to and handle your inquiry.

We will use your Inquiry Information to contact you about your enquiry and handle your inquiry.

To send you administrative and marketing communications.

We will use your information to send you newsletters and other marketing communications regarding ICL’s products and services, subject to your explicit consent.

To enhance and develop this Website, our products and our services.

We will use Analytics Information for development and enhancement of the Website, our email communications and the products and services we offer. We also use the Analytics Information to better understand the market in which ICL operates in and for managerial reporting and business planning.

To operate and improve the chatbot.

We will use Chatbot Information to operate the chatbot feature, ensure its security, conduct quality assurance, perform analytics on chatbot usage, and improve the service.

Who will process your data

We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.

We will share your information with our service providers who help us to operate the Website and our business.

We will share your information with our service providers who assist us with the internal operations of our business and the Website. These companies, such as Amazon Web Services Inc., are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes. We do not sell your personal information to third parties.

We will share your Information with competent authorities, if you abused your right to use the Website, or violated any applicable law.

If you have abused your rights to use the Website, or violated any applicable law, we may share your information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach.

We will share your Information if we are legally required to do so.

If we are required to disclose your information by a judicial, governmental or regulatory authority.

We will share your Information with third-parties in any event of change in ICL’s structure.

If ICL’s or the Website’s operation is reorganized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share your information only as required to enable the structural change in the operation of ICL.

We do not sell your information.

We do not sell your information, nor have we done so in the past 12 months.

Data retention

We will retain your information for as long as we need it to operate the Website and interact with users, and thereafter as needed for record-keeping purposes.

We will retain your Information for the duration needed to support our ordinary business activities operating the Website and interacting with users of the Website. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.

Chatbot transcripts are retained for up to six months for quality assurance, security, analytics, and service improvement purposes, after which they are automatically deleted.

Cookies

What are cookies?

Cookies are text files, comprised of small amount of data, that are saved on your computer or other device (e.g. smartphone, tablet, etc.) when you use internet and visit various websites.

The information that the cookies maintain is read by the website you visit, during the session of your visit to the website (these are called ‘session’ cookies), and when you return to visit it again (these are called ‘persistent’ cookies).

We also use techniques called web beacons and web pixels for purposes similar to the use of cookies.

We use an add-on to provide you detailed information about the cookies and enable you to control the use of cookies.

We use an add-on to provide you more detailed information about the cookies we use. It also enables you to control the use of marketing cookies, preference cookies and statistics cookies. Click  to access the add-on. You can change your mind at any time by enabling or disabling certain categories of cookies. However, you cannot disable the ‘necessary’ cookies because the website cannot operate without them. By enabling cookies, you give your consent to collect the data they are intended for.

We use cookies necessary to operate the Website, for statistics and to remember your preferences.

We use cookies when you visit our Website for a number of purposes, as briefly explained below:

Necessary. Cookies that are strictly necessary for the functioning of the Website. The Website cannot operate properly without these cookies. You can set your device to block or alert you about these cookies, but some parts of the Website may not function properly.

Statistics. Analytics cookies that help us understand how you and other users interact with our Website by collecting data that does not directly identify you.

Preferences. Cookies that remember your choices when you use the Website and allow the Website to react by reflecting your preferences.
Marketing. Cookies that track your use of the Website and allow online advertisers to tailor ads that they believe are more relevant to you.

Security

We implement measures to secure your Information

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Website will be immune from information security risks.

In the event of a data breach, we will promptly take steps to mitigate the breach and if required will notify relevant organizations, individuals and/or authorities.

International data transfers

We will internationally transfer your Information only in accordance with applicable data protection laws.

If we transfer your personal data for processing at locations outside your jurisdiction, we will implement appropriate safeguards and abide by the data transfer rules applicable to these situations. Depending on your location, such safeguards may include adequacy decisions, standard contractual clauses, binding corporate rules, your consent, or other transfer mechanisms recognized under applicable law.

For EU and UK residents, transfers will be conducted in accordance with safeguards determined by the EU Commission or UK Secretary of State, as applicable. You may request further details about the safeguards applied to a specific transfer by contacting us at DataPrivacy@icl-group.com.

Your data protection rights

Privacy Rights

Depending on the country in which you are located you have certain rights with regard to processing of your personal data. These rights could include:

Right to Access your personal data that we process and receive a copy of it.
Right to Rectify inaccurate personal data we have concerning you and to have incomplete personal data completed.Right to Data Portability, that is, to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
Right to withdraw your consent at any time, such as a consent to send you our newsletters and other marketing communications about ICL’s activities.
Right to Object to processing of your personal information in certain circumstances.
Right to Restrict the processing of your personal data in certain circumstances.
Right to Erasure. Under certain circumstances, you have the right to ask us to erase your personal data.

If you wish to exercise any of these rights, you may do so by contacting us by email to: DataPrivacy@icl-group.com
We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you with information that you have asked for, we will explain the reason for this.

Non-discrimination statement

We will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not result in a denial of goods or services, different pricing, or a different level or quality of service, unless permitted by applicable law.

Right to complain

If you are unhappy with how we process your data or have a concern about our use of your personal information, please tell us, so we have a chance to address your concerns. You can contact us at DataPrivacy@icl-group.com

Subject to applicable law, you may also have the right to lodge a complaint with your local data protection authority. For a list of supervisory authorities in the EU, click here. To contact the ICO in the UK click here.

Applicability of local data protection laws

Depending on your location, additional data protection laws may apply to our processing of your personal data. We are committed to complying with applicable data protection laws in the jurisdictions in which we operate or from which our Website is accessed. The rights described in this Notice apply to you to the extent required by the data protection laws of your jurisdiction. If you have questions about how local data protection laws apply to your personal data, or wish to exercise rights available to you under local law, please contact us at DataPrivacy@icl-group.com.

Additional information for individuals in the EU and UK

Contact details of our representative in the European Union:

ICL Europe Coöperatief U.A.

Koningin Wilhelminaplein 30

1062 KR, Amsterdam, the Netherlands

Phone: +31 20 800 5700

Email: Secretary.ICLEurope@icl-group.com

Contact details of our representative in the United Kingdom:

Cleveland Potash Ltd.

Boulby Mine, Loftus, Saltburn-by-the-Sea

Cleveland, TS13 4UZ, United Kingdom

Phone: +44 1287 640 140

Email: enquiries@icl-group.com

Data Protection Officer

We have appointed a Data Protection Officer in Germany. If you have questions about how we process your personal data or wish to exercise your data protection rights, you may contact our Data Protection Officer at datenschutz@icl-group.com.

Legal basis under EU and UK law for processing your personal data

The legal basis under EU/UK law for processing Analytics Information is our legitimate interest in maintaining, developing and enhancing the Website, understanding our target audience and business market in which we operate.

The legal basis under EU/UK law for processing Chatbot Information (IP address and browser session data) is our legitimate interest in operating and maintaining the chatbot feature on the Website and improving the quality of the service. Where you voluntarily provide additional personal data during a chatbot conversation, the legal basis for processing that data is our legitimate interest in responding to your inquiry. The retention of chatbot transcripts for up to six months is based on our legitimate interests in quality assurance, security, analytics, and service improvement.

The legal basis for collecting and processing Inquiry Information is our legitimate interests in responding to your inquiry.

The legal basis under EU/UK law for processing your information for the purpose of sending you marketing communications is your explicit consent.

The legal basis under EU/UK law for processing your information for the purpose of handling instances of abusive use of the Website is our legitimate interests in defending and enforcing against violations and breaches that are harmful to our business.

The legal basis under EU/UK law for processing your information where we are legally required to share it, is complying with mandatory legal requirements imposed on us.

The legal basis under EU/UK law for us processing your information in the event of a change in our corporate structure is our legitimate interests in our business continuity.

Automated decision-making

We do not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

Additional information for individuals in certain US States including California

The table below, prepared to comply with applicable US state privacy laws, describes our collection sharing and use of Personal Information in greater detail.

Your rights

Residents of certain states (including California) may have certain rights regarding your Personal Information under state law.  This section describes privacy rights applicable to residents of certain states and explains how to exercise those rights. These rights apply only where applicable by law.

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity, we will disclose to you:

• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting or selling that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
  • sales, identifying the Personal Information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
• The specific pieces of Personal Information we collected about you (also called a data portability request).

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
4. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
5. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
7. Comply with a legal obligation.
8. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

If you choose to exercise these rights, we ask you to provide sufficient information, including the services you have used in the past, your state and country of residence, and contact information, in order for us to verify your identity and process your request. Depending on the types of requests, additional information may be requested. We will only use Personal Information provided in this context to verify the requestor’s identity or authority to make it.

You may use an authorized agent to submit a request on your behalf related to your Personal Information. If you choose to use an authorized agent, you should supply your agent with written permission to act on your behalf in relation to your request, and your agent must provide us with proof of such authorization before we process your request.

To exercise a right related to your Personal Information, please contact us by email to legal.americas@icl-group.com.

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact: legal.americas@icl-group.com. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Protection against discrimination.

We will not discriminate against you for exercising any of your state-specific privacy rights. Unless permitted by law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by applicable law that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Browser Do Not Track and Opt-Out Preference Signals

Some browsers transmit opt-out preference signals, such as the Global Privacy Control (GPC). Our cookie banner automatically detects and honors GPC as a valid opt-out request wherever it is legally recognized, including under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and comparable US state privacy laws. For further information on managing your cookie and tracking preferences, please refer to the cookie settings section above.

Minors

The Website is not directed to users under 18.

The Website is not directed to users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow children under the age of 18 to use the Website.

Changes to this privacy notice

From time to time, we may change this Notice. The latest version of the Notice will always be accessible on our Website.

Last Updated: September 11, 2026